Zoho Salesiqv1.0.2

A customer visits a website and initiates a chat. The system routes the chat to an available agent, who resolves the query in real-time, improving customer satisfaction and reducing response time.

Trigger proactive chat invitations based on visitor behavior, such as time on page or cart abandonment, to engage potential customers and increase conversion rates.

Sync chat transcripts and visitor data with a CRM system to automatically create leads or contacts, enabling sales teams to follow up with qualified prospects.

Configure departments (e.g., Sales, Support, Billing) and automatically route incoming chats to the right agent based on the visitor's query or profile, ensuring efficient handling.

Offer a monthly subscription for businesses to access live chat support with agents, using Zoho SalesIQ to handle visitor queries. Revenue comes from subscription fees.

Use Zoho SalesIQ to capture and qualify leads via chat, then sell the qualified leads to client companies on a per-lead or commission basis.

Provide basic live chat functionality for free, with premium analytics and automation features available via paid tiers. Revenue from premium subscriptions.