Support Flow Builderv1.0.0

A DTC skincare brand wants a reusable refund flow that handles eligibility checks, refund amount thresholds, warehouse return confirmations, and escalation to a supervisor for high-value cases. The skill turns policy language and recent ticket patterns into a decision tree, agent macros, and governance notes for QA.

An online furniture marketplace has recurring delivery-delay tickets across email, chat, and marketplace IM. The skill builds a flow for courier status checks, proactive delay notifications, goodwill options, and escalation triggers when delays exceed SLA thresholds.

A subscription snack-box company needs a bot that collects order ID, payment method, and error code before handing off to a human agent. The skill defines intake questions, required fields, escalation triggers, and agent response blocks for failed payment follow-ups.

A luxury fashion retailer wants to standardize how VIP complaints are routed, acknowledged, and compensated without overstepping policy authority. The skill creates an escalation matrix, tone guidance, manager approval checkpoints, and QA governance notes.

A home-goods retailer has a confusing return policy with conflicting exceptions for final-sale, oversized, and international items. The skill converts the policy into a live-chat decision tree, canned agent responses, and a list of policy gaps that need legal or operations review.

Direct-to-consumer brands sell physical products through their own website and often handle support via email, chat, and social channels. They need repeatable refund, return, and delivery-delay flows to reduce agent training time and keep responses consistent.

Marketplaces connect third-party sellers with buyers and manage support across many merchants, regions, and channels. They need standardized escalation logic, seller-dependent return rules, and bot handoff design to handle high ticket volumes efficiently.

Subscription businesses sell recurring boxes, memberships, or digital services and face payment-failure, cancellation, and delivery issues. They need support flows that protect retention while limiting unauthorized refunds, credits, and compensation.