success-advocacy-managementv1.0.0

Use when a post-sales customer has delivered value (gone live / passed their first-value milestone / had a business review) and the rep+CS need to turn customer voice into reusable assets — identify advocate candidates, collect testimonials/case material, tier authorization for external use, hand off to marketing, and monitor reputation. Triggers: '口碑管理', '客户证言', '客户案例', '标杆客户', '代言', '客户声音', '客户表扬怎么用', '要一个案例/证言', 'reference', 'testimonial', 'case study', 'advocacy', 'social proof', 'NPS', '口碑'. Do NOT use for referral-lead generation (success-referral-generation), material production (hands off raw assets only), renewal/expansion negotiation (success-renewal-management / success-expansion), or the business review that generates the value evidence (upstream).