Salesforce AI Agentforce Personav1.0.0

A marketing team provides their brand style guide PDF. The skill extracts tone, voice, and personality markers from the document and generates a structured persona, complete with sample dialogs showing how the agent sounds across different contexts.

A founder wants a sales coaching agent that talks like a friendly mentor. They provide a free-text description. The skill rapidly produces a draft persona, runs a sample conversation, and lets the founder refine identity adjectives and tone dimensions in a few iterations.

A company has three existing agents with inconsistent tones. The skill loads each agent's persona document, scores them against the 50-point rubric, and identifies where they diverge. Then it helps align them to a unified brand voice.

A customer support team has an agent built without a formal persona, resulting in robotic responses. The skill ingests the current system prompt and chat logs, deduces the de facto persona, and refines it to add warmth and clarity. Output includes a persona document and encoding-ready values.

A creative director describes an agent concept: 'a poetic travel concierge with a flair for dramatic descriptions.' The skill generates a full persona with vivid lexicon, phrase book, and never-say list. A sample dialog shows the agent's lyrical delivery in action.

Agencies and brands subscribe to a monthly service that automatically creates and maintains agent personas aligned with evolving brand guidelines. Includes quarterly persona audits and updates.

One-time engagement that designs a persona, scores it, and encodes it into Agentforce Builder fields and Agent Script. Delivers a ready-to-deploy agent identity.

Companies license the persona framework, scoring rubric, and integration templates for internal use. Includes training materials and limited support.