service-qa-coachReview support quality for chat, email, phone, social DM, or marketplace service teams. Use when a team needs a QA scorecard, failure-mode analysis, coaching...
Install via ClawdBot CLI:
clawdbot install harrylabsj/service-qa-coachGrade Fair — based on market validation, documentation quality, package completeness, maintenance status, and authenticity signals.
Generated Oct 8, 2026
A fast-growing ecommerce brand's chat team lacks a structured QA process. The skill helps define focus areas like empathy, resolution, and compliance, then creates a rubric and sampling plan. This enables consistent coaching without investing in expensive QA software.
A marketplace operator notices refund escalations increasing and needs to identify root causes. The skill analyzes support notes to isolate failure modes like policy confusion or weak empathy, and recommends coaching priorities. It produces a brief to align team leads and reduce escalations.
A BPO team lead needs to ramp up new agents on email support. The skill turns quality goals and issue notes into a targeted coaching plan covering policy accuracy, tone, and resolution quality. It also sets a calibration rhythm to ensure consistency across supervisors.
A consumer brand plans to revamp its social DM support SOPs and wants to align the team first. The skill facilitates a calibration sprint by defining sampling and review cadence, and surfaces common failure modes. Output includes a brief that guides the rollout of updated scorecards.
A telecom provider's phone support team struggles with low CSAT due to poor empathy and frequent policy errors. The skill helps build a focused rubric and coaching plan addressing these areas. It also outlines a sampling approach to track improvement over time.
A platform that integrates with ticketing systems to automate QA scoring and coaching workflows. The skill can serve as a lightweight alternative or complement by generating structured briefs for teams not ready for full automation.
Agency or independent consultants offer QA framework design and coaching workshops for support teams. The skill enables rapid creation of tailored scorecards, failure-mode analyses, and calibration plans as part of a consulting engagement.
BPOs and managed support providers use the skill to standardize QA and coaching across multiple clients. It helps maintain quality without requiring client-specific tooling, reducing overhead and improving consistency.
💬 Integration Tip
Use the skill to generate a QA brief from existing support notes or metrics, then share with team leads for feedback before rolling out. It works best as a pre-tooling framework or alongside lightweight QA platforms.
Scored Oct 8, 2026
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