Renewal Risk Scorecardv0.1.3

A CSM has 75 days before renewal on a $95K mid-market account where champion attendance at QBRs has dropped and license utilization is down 30%. They invoke the skill to gather signals across all five dimensions, score each area, and surface a value-gap cluster before crafting a save plan. The output feeds a weekly internal risk review.

A VP of Customer Success is preparing for a quarterly board update and needs consistent, evidence-based risk scoring across a book of accounts rather than gut-feel ratings. The skill standardizes intake and scoring so each CSM returns a tiered scorecard with stakeholder maps and escalation notes. The leader aggregates them to identify systemic risk patterns.

A long-tenured customer was just acquired by a larger company, and the CSM suspects the new parent will consolidate vendors. The skill helps capture recent change events, identify procurement-pressure clusters, and score commercial and relationship dimensions objectively. It outputs tough talking points rather than optimistic assumptions.

A RevOps analyst needs to escalate a strategic account with $480K ARR to leadership with a defensible rationale, not a narrative. Using the skill, they structure intake, identify a confirmed champion-exit cluster, assign a Critical tier, and draft an internal escalation note with a save playbook. The output aligns CS, sales, and executive sponsors on intervention.

A newly hired CSM is inheriting a messy book and wants a repeatable way to assess renewal risk per account. The skill walks them through required inputs one question at a time, teaches multi-signal scoring without assumptions, and produces a stakeholder map. They use it as a weekly cadence tool for their first 90 days.

The default model in the skill, where contracts renew automatically unless the customer opts out, making quiet disengagement a primary risk. The scorecard emphasizes renewal-window urgency and procurement-pressure signals. This model favors proactive scoring well before the opt-out deadline.

Larger customers sign multi-year deals with executive sponsors and formal success plans, but risk accumulates quietly between renewals. The skill's stakeholder map and outcome-attainment dimension are especially relevant. Escalation thresholds run higher because contraction or partial churn carries outsized revenue impact.

SMB and lower-tier accounts are served through pooled or digital-touch CS models where per-account context is thin. The skill helps CSMs prioritize limited high-touch time by producing defensible risk tiers. Missing signal dimensions are explicitly flagged rather than assumed healthy.