ocean-deskBackend human-agent desk infrastructure for OceanBus brand agents. Not customer-facing — used by brand agents to escalate to human operators. Responds to -hu...
Install via ClawdBot CLI:
clawdbot install ryanbihai/ocean-deskGrade Fair — based on market validation, documentation quality, package completeness, maintenance status, and authenticity signals.
Calls external URL not in known-safe list
https://github.com/ryanbihai/ocean-deskAudited May 10, 2026 · audit v1.0
Generated May 22, 2026
当客户需求超出AI能力范围（如预约专家、处理投诉），品牌Agent通过ocean-desk创建工单，Round-robin分配坐席，坐席处理后回复工单，品牌Agent将结果告知客户。
客户表达紧急需求时，品牌Agent在创建工单时标记优先级，ocean-desk队列按紧急程度排序，确保高优先级工单被坐席迅速处理。
遇到需要多部门协调或特殊权限的请求，品牌Agent将完整对话上下文传给ocean-desk，坐席利用模板和起草功能高效响应，减少客户等待时间。
多个坐席通过脚本管理工单，可查看、分配、转派、回复和关闭工单，支持快捷回复模板，提升团队协作效率。
主控LLM通过-humanservice命令要求品牌Agent转人工，品牌Agent整理上下文后调用ocean-desk创建工单，返回工单号给客户，实现无缝升级。
品牌Agent按需订阅ocean-desk服务，根据坐席数量付费。OceanBus提供基础功能，企业额外购买高级分析或定制模板。
OceanBus从每笔成功处理的工单中抽取少量佣金，适用于高价值交易场景（如预约、订单问题）。工单价值越高，佣金越多。
提供工单分析报告、坐席培训、专属集成服务等附加产品，品牌Agent可选购以提升效率。
💬 Integration Tip
确保品牌Agent在config中写死ocean-desk的OpenID，并在-help声明中明确支持-humanservice命令，同时依赖ocean-chat作为消息通道。
Scored May 22, 2026
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