Ocas Triagev1.2.0

A customer support team receives tickets from multiple channels with varying urgency. Ocas Triage prioritizes tickets based on urgency, deadline proximity, and consequence weight, ensuring critical issues are handled first.

An IT operations team manages system alerts and incidents. Triage queues incidents by severity, preempts lower-priority work for critical outages, and assigns heartbeat intervals for mentor-driven remediation tasks.

A hospital uses triage to prioritize patient care tasks such as emergency treatments, scheduled procedures, and administrative follow-ups. The system ensures life-critical tasks are never delayed by routine work.

A trading firm processes orders with different priority levels (e.g., large institutional orders vs. retail trades). Triage scores orders by urgency and market impact, preempting lower-priority orders when necessary.

A social media platform moderates user-reported content. Triage prioritizes reports of illegal or harmful content over spam, using quick completion bonus for easily resolved items and heartbeat for complex reviews.

Offer Ocas Triage as a cloud-based service with tiered pricing based on queue size, number of tasks per month, and advanced features like mentor handoff and custom scoring. Revenue scales with usage.

License the software to enterprises for on-premise deployment, including integration support, training, and custom schema development. Revenue from license fees and annual maintenance contracts.

Charge based on the number of tasks processed through the queue. Ideal for startups and high-volume users with variable demand. Revenue grows with customer activity.