Net Detectivev1.0.0

A remote employee can't join video meetings or access cloud apps, but pings to public sites still work. IT support runs Net Detective to discover DNS resolution is slow or failing on the corporate VPN's resolver, and MTU fragmentation is happening over the VPN tunnel. The report gives plain-English remediation steps like switching DNS servers or lowering the MTU.

A broadband subscriber calls complaining of slow internet and intermittent drops. The support agent guides the customer to run Net Detective, which identifies packet loss at hops 3–6, confirming an ISP-side issue rather than a home Wi-Fi problem. This lets the agent avoid unnecessary truck rolls and directly escalate to network operations with evidence.

A small accounting firm experiences sluggish file transfers and VoIP call quality issues. The office manager runs Net Detective weekly, and history comparison shows a gradual speed decline coinciding with peak hours, suggesting ISP throttling. The report quantifies the degradation, helping the owner negotiate a better service plan or document a service-level violation.

A Twitch streamer faces random disconnects and high latency while gaming. Net Detective runs traceroute and speed tests, revealing high latency without packet loss during peak evening hours due to upstream congestion. The actionable report suggests scheduling streams off-peak or using a gaming VPN, and history tracking helps correlate issues with specific games or times.

A K-12 school district's network admin deploys Net Detective on a few key machines to monitor connectivity across campuses. When a school reports issues, the admin compares live diagnostics against baselines from history to quickly determine if it's a local router, ISP, or DNS problem. This reduces downtime and gives clear data for vendor escalations.

A cloud-based dashboard where IT professionals run Net Detective remotely on endpoints and store historical baselines. The free tier offers basic diagnostics and one device; the paid tier adds multi-device management, alerting, and team collaboration. Revenue comes from monthly subscriptions per device or per user.

ISPs license Net Detective as a branded self-service diagnostic tool for their customers, integrated into their support portal or mobile app. Customers run the tool before calling support, reducing call volume and improving first-call resolution. ISPs pay a licensing fee based on subscriber count.

The core diagnostic scripts remain free and open-source to build trust and adoption. A premium version offers advanced historical analytics, PDF report generation, and integration with ticketing systems like Jira or ServiceNow. Individuals and companies pay for the enhanced reporting and automation features.