itil-opsITIL-aligned incident, problem, and change management for AI agents. Use when: detecting service crashes, analyzing recurring failures, tracking incidents to...
Install via ClawdBot CLI:
clawdbot install chefboyrdave21/itil-opsGrade Fair — based on market validation, documentation quality, package completeness, maintenance status, and authenticity signals.
Accesses system directories or attempts privilege escalation
/proc/Calls external URL not in known-safe list
http://localhost:6333/healthzAI Analysis
The skill definition focuses on internal system monitoring and ITIL-aligned operational workflows using standard Linux tools. The flagged 'UNDOCUMENTED_EXTERNAL' call to localhost:6333/healthz is a local health check, not data exfiltration. No evidence of credential harvesting, user data transmission, or hidden malicious instructions exists.
Audited Apr 17, 2026 · audit v1.0
Generated May 23, 2026
An e-commerce company uses the ITIL Ops skill to automate detection and classification of incidents like checkout failures or payment gateway timeouts. The skill monitors service crashes and cron job failures, auto-classifies severity, and creates coordination tickets, enabling rapid restoration of service.
A SaaS provider experiencing repeated database connection errors uses the skill's problem management to detect patterns, perform 5 Whys analysis, and document known errors. This reduces incident recurrence by identifying underlying infrastructure or code issues.
A fintech firm implements the skill's change management to assess risks and rollback plans before deploying updates to transaction processing. Standard changes like timeout adjustments are auto-approved, while normal changes require human confirmation, ensuring regulatory compliance.
An MSP deploys the skill to run periodic health audits across client systems, scanning for resource pressure, data integrity issues, and log anomalies. The skill generates structured reports and triggers incident tickets, enabling proactive maintenance and SLA adherence.
A cloud operations team uses the skill to build automated review pipelines that aggregate incidents, problems, and changes into operational reports. This supports continual improvement by tracking metrics like incident frequency and fix effectiveness.
Offer the ITIL Ops skill as a managed service where customers pay a monthly subscription for autonomous incident and problem management. Revenue comes from recurring fees based on the number of monitored services or incidents handled.
Bundle the skill with DevOps platforms like GitHub Actions or Jenkins, charging per pipeline execution or per incident ticket created. Revenue scales with usage volume, appealing to CI/CD adopters.
Provide a lightweight IT service management solution for small businesses lacking dedicated IT staff. Revenue from a tiered subscription based on incident volume and problem management features, with upsells for change management.
💬 Integration Tip
Integrate the skill with your existing monitoring stack (e.g., Prometheus, Grafana) by feeding its incident detection script from health endpoints. For change management, connect to a task board API or Slack for human approvals.
Scored May 23, 2026
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