Help Scoutv0.0.2

Use the hs CLI to list, create, update, and close Help Scout conversations from the terminal. Agents can filter by status, mailbox, or tags and embed threads for full context, enabling efficient triage without the web UI.

Manage Docs API content (sites, collections, categories, articles) via CLI. Create and update help articles, upload images, manage redirects, and search for articles to automate content publishing workflows.

Generate daily briefings and reports on conversations, customers, and agent productivity using the hs inbox tools and reports subcommands. Filter by date range or mailbox to monitor team performance from the terminal.

Create, update, delete, and query customers and organizations programmatically. Useful for syncing CRM data, bulk imports, or integrating Help Scout with internal directories.

Set up and manage webhooks to trigger external actions on conversation events, and run or update workflows to automate conversation routing. Ideal for DevOps teams integrating Help Scout with other tools.

Offer a managed help desk solution where CLI automation handles ticket creation, assignment, and closure. Revenue comes from subscription fees for automated support workflows.

Provide a service for creating and maintaining knowledge base articles across multiple Help Scout accounts. Charge based on number of articles managed or sites maintained.

Develop and sell custom scripts or integrations that leverage the hs CLI for automating Help Scout operations. Revenue from one-time setup fees and ongoing support contracts.