furnace-panic-doctorv1.0.1

A homeowner wakes to a cold house in January and has no idea whether the furnace failure is a clogged filter or a cracked heat exchanger. The skill walks them through a 10-minute no-tools diagnostic tree and returns DIY-FIX, PRO-CALL, or STOP-NOW. It also decides whether emergency pricing is justified.

A dispatcher receives a no-heat call and needs to know whether to roll a truck, overnight it, or tell the caller how to reset safely. Running the script with symptom flags gives a verdict plus a technician brief to pre-stage parts and skill level. This prevents $300 emergency trips for a $0 filter change.

A small landlord with multiple units gets a tenant complaint about weak heat or short cycling and needs a fast, consistent triage before authorizing a service call. The skill documents symptoms, model/serial, and what was checked for the technician, which shortens diagnostic time and reduces billable hours. It also flags safety lines that require immediate shutdown.

A home warranty agent receives a furnace claim and must classify it as DIY, pro-repairable, or unsafe before dispatching a contractor. The symptom table maps 25+ symptoms to ranked causes and expected cost bands, so the agent can set expectations and route to the correct trade. Safety-line hits trigger an emergency dispatch path.

A homeowner or technician uses the same diagnostic flow before the heating season to catch filter direction errors, closed registers, blocked exhaust vents, and drain line issues. The after-fix logging feature builds a service history so the next failure starts from a known baseline. This reduces emergency no-heat calls during cold snaps.

The interactive script and basic verdicts are free for homeowners, while the technician briefing export, symptom history logging, and multi-unit dashboard sit behind a monthly subscription for landlords and small HVAC shops. Revenue comes from individual subscriptions plus a per-seat tier for dispatchers.

When the skill reaches a PRO-CALL verdict, it packages the technician brief and connects the user to a vetted local contractor with pre-loaded symptom data. Contractors pay per qualified lead or a monthly placement fee, and emergency STOP-NOW cases route to utility or 911 scripts without monetization.

HVAC brands, home warranty companies, and insurers license the diagnostic tree and symptom table as a branded self-service triage tool. It reduces unnecessary truck rolls, standardizes intake data, and produces audit-ready documentation for claims. Pricing is annual contract plus implementation.