Frontv1.0.0

Automatically create and assign support tickets in Front when customers email support. Streamline triage by routing to the right team and tracking resolution.

Pull messages from email, chat, and social media into Front to manage all customer conversations in one place. Provides a unified inbox for team collaboration.

Route incoming sales inquiries from a shared inbox to individual sales reps based on rules. Track response times and follow-ups to improve conversion.

Use Front's shared inboxes and teammate assignments to let multiple support agents collaborate on complex tickets. This reduces resolution time and ensures no customer falls through the cracks.

Automatically archive all customer interactions sent through Front for compliance purposes. Retrieve conversation history and metadata for audits using the API.

Charge customers per user per month for access to the Front platform. Revenue scales with team size, encouraging growth and retention.

Offer a metered API tier where customers pay per API call or per message processed through the gateway. This aligns cost with usage and enables low-usage entry points.

Provide a bundled service that includes OAuth management, API gateway, and custom workflow automation. Charge a flat monthly fee plus setup fees for integration.